Refund Policy

1. Overview

This Refund Policy explains how JakShield Technologies (“JakShield”, “we”, “us”, or “our”) handles refunds for paid JAK AI subscriptions. It should be read with our Terms of Service. Payment processing is handled by Paddle, our Merchant of Record.

2. Subscriptions

JAK AI Personal and Business plans are billed in advance for the period shown at checkout (typically monthly). Creating an account and completing onboarding does not by itself create a charge. Charges apply when you complete checkout for a paid plan.

3. When refunds apply

Fees are generally non-refundable once a billing period has started, except where:

• a refund is required by applicable law;
• we confirm a duplicate or erroneous charge that you did not authorize;
• we cannot provide the paid Service after a successful payment for reasons on our side; or
• Paddle or a payment network requires a refund under their consumer-protection rules.

We do not offer a guaranteed free trial refund window, unused-time prorations as a default, or refunds solely because you change your mind after access has been granted.

4. Cancellations

You may cancel a subscription so that it does not renew. Cancellation stops future renewals. It does not automatically refund the current paid period unless a case in section 3 applies. Access continues until the end of the paid period unless we suspend the account for Terms violations or failed payment.

5. How to request a refund

Email info@jakshieldtech.com from the address on your JAK AI account. Include the approximate payment date and the email used at checkout. We may ask Paddle to confirm the transaction. We aim to respond within a reasonable business timeframe. Approved refunds are issued through Paddle to the original payment method when possible.

6. Chargebacks

If you open a dispute with your bank or card issuer, we may pause product access while the dispute is reviewed. Contact us first so we can help without an unnecessary dispute.

7. Changes

We may update this policy. The “Last updated” date will change when we do. The version on this page applies to new refund requests.